Privacy Policy

Summary

This Privacy Policy describes how Mackup LLC, a Delaware limited liability company operating under the mackup.io brand, collects, uses, stores, and shares information through this website.

Mackup LLC does not embed advertising networks, marketing pixels, or behavioral profiling tools in our website code. Beyond the information you choose to send us by email or through our contact form, our edge hosting provider (Cloudflare) and email delivery providers process technical request data, security telemetry, and traffic metrics needed to deliver and protect the site.

What you send us

When you email hi@mackup.io or submit the form on our contact page, we receive the details you include: typically your name, email address, optional company name, selected topic, and description of your project or question.

Please do not include passwords, payment card numbers, government identification numbers, medical records, financial account credentials, or other highly sensitive personal information in an initial inquiry. If a project later requires sensitive credentials, we arrange a dedicated secure channel to share them.

Automatic technical data

Mackup LLC's own application code does not track your browsing across third-party websites or build marketing profiles.

However, the edge infrastructure that serves mackup.io automatically processes technical request metadata to route traffic, measure performance, and protect against abuse. That data can include IP addresses, browser and device headers, requested URLs, timestamps, referring URLs, error logs, aggregate traffic metrics, and automated security signals.

How we use information

We use the information described above to:

• respond to your inquiry and evaluate your project request
• prepare a quote, proposal, or statement of work
• communicate about a prospective or active engagement
• deliver agreed services and operate managed systems
• maintain, support, and secure infrastructure
• diagnose technical errors
• maintain business, accounting, and communication records
• comply with applicable legal obligations

We do not use visitor information for advertising, retargeting, behavioral profiling, unsolicited marketing lists, or automated decision-making about individuals.

Contact form delivery

When you use the message form on our contact page, your browser submits the form fields over HTTPS to a Cloudflare Worker endpoint operated by Mackup LLC. That endpoint validates the submission and forwards it as an email to hi@mackup.io through our transactional email provider, SMTP2GO.

Submissions are delivered to our business email inbox rather than stored in a marketing database. If you prefer not to use the web form, you can email hi@mackup.io directly from your own email client.

Sharing and service providers

We do not sell or rent personal information, and we do not share it with third parties for their independent advertising purposes.

Information may be processed by:

• Mackup LLC founders, Maciek Kepinski and Michal Kups, who review and answer inquiries
• our edge hosting provider (Cloudflare), which serves the website and handles contact requests
• our transactional email and mailbox providers (including SMTP2GO), which transmit and store email correspondence
• other service providers reasonably required to operate the website, deliver requested client services, or meet legal obligations

Hosting on Cloudflare

This website runs on Cloudflare Workers. To serve assets, route requests, measure traffic and performance, mitigate bots and abuse, maintain edge infrastructure, and diagnose technical faults, Cloudflare may process technical request metadata and set security or network cookies according to its platform configuration.

Cloudflare's independent data practices are described in the Cloudflare Privacy Policy.

Cookies, analytics, and tracking

Mackup LLC's own front-end code does not set marketing cookies, use browser local storage, or load third-party advertising pixels, session-recording scripts, or external font services.

Our hosting and security provider (Cloudflare) or other infrastructure providers may set technical or security cookies (such as bot-mitigation or rate-limiting tokens) and collect infrastructure traffic or performance analytics when serving requests. You can restrict or clear cookies at any time through your browser settings.

Retention

We retain contact inquiries for as long as reasonably necessary to respond, discuss a potential project, prepare a proposal, conduct an active engagement, maintain business and tax records, resolve disputes, and address security or legal obligations.

Inquiries that do not lead to an engagement are deleted once there is no ongoing business or legal reason to retain them.

Security

We apply reasonable administrative, technical, and organizational safeguards proportionate to the information and services we handle, including HTTPS encryption in transit and access controls on business accounts.

No internet transmission or electronic storage system can be guaranteed completely secure, so we cannot promise absolute security.

Where information is processed

Because Mackup LLC operates across the United States and the United Kingdom and relies on global cloud infrastructure providers, information may be processed in the United States, the United Kingdom, and other jurisdictions where necessary service providers operate.

Your privacy rights

Depending on where you live and which privacy laws apply to you, you may have rights including:

• requesting access to personal information we hold about you
• requesting correction of inaccurate information
• requesting deletion of personal information
• objecting to or restricting certain processing
• withdrawing consent where processing relies on consent
• requesting a portable copy of certain information

Send any privacy request to hi@mackup.io and we will review and respond in accordance with applicable law. We may ask for reasonable verification of your identity before fulfilling a request.

Children

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children through this website.

Other websites

This website may link to external websites. Those sites are governed by their own privacy policies rather than this document.

Changes to this policy

We may update this Privacy Policy when our website, services, providers, or legal requirements change. The "last updated" date at the top indicates the current revision. See our Terms and Conditions for general service and website terms.

Contact

Questions or privacy requests can be sent to hi@mackup.io, where they are reviewed directly by Mackup LLC.