Frequently asked questions

We design, build, and run end-to-end business automation, AI workflows, system integrations, and live operational dashboards. Where off-the-shelf apps cannot handle a step on their own, we build tailored internal tools or portals to bridge the gap.

After launch, we can operate the entire solution as a managed service covering hosting, monitoring, maintenance, and ongoing improvements, or deliver standalone projects when preferred.

Yes, starting small is often the best approach. Many clients begin with one focused bottleneck, such as a weekly manual data-entry process, two disconnected platforms, or a recurring report assembled by hand.

We solve that first, and if there is more worth automating later, we expand from there. There is no minimum retainer tier or bundled package.

Your workflows and integrations run on infrastructure we provision and manage. We monitor uptime and error logs, apply security updates, handle external API changes, and roll out agreed improvements over time.

Your team simply uses the results: dashboards stay current, automations run on schedule, and data lands where it belongs. When you need an adjustment, you message us directly.

For managed solutions, resolving issues is our responsibility. Active monitoring catches many errors and upstream API changes before they affect daily work.

If something does impact your team, you reach Maciek and Michal directly rather than waiting in a multi-tier support queue.

Managed operation is billed as a flat monthly retainer, quoted in writing before work starts. It covers hosting, monitoring, maintenance, troubleshooting, updates, backups, and steady refinements.

Pricing scales with the number and complexity of workflows we operate for you, giving you dedicated technical ownership without hiring an in-house team.

Yes. If you want a defined deliverable such as a workflow automation, system integration, operational dashboard, or supporting tool, we can scope, build, and hand over the implementation and documentation as a standalone engagement.

If you decide later that you would rather have us operate and maintain it, we can transition it to a managed service.

Setup and build pricing depends on scope, number of connected platforms, data volume, and reliability requirements. Automating a single routine task and connecting an entire multi-system operational pipeline require very different effort.

We review your process first and provide a clear written proposal and fixed or milestone-based quote before any work begins.

Your business data, content, and accounts always belong to you. Under our managed-service model, Mackup LLC typically retains ownership of the underlying code and infrastructure we operate so we can maintain and support it reliably, while you hold full usage rights under the service agreement.

For standalone one-off engagements, ownership of the agreed project deliverables can transfer to you upon final payment. Ownership terms are always stated clearly in your written agreement before work begins.

In most cases, yes. We regularly connect CRMs, accounting platforms, ecommerce stores, warehouse systems, communication tools, and services that offer an API or webhook support.

Where a legacy tool lacks a modern API, scheduled exports or structured file workflows often provide a reliable path. Share your current tool stack with us and we will confirm what is practical before scoping.

Security is built into initial scoping. When designing a workflow, we define access controls, least-privilege API credentials, encrypted transport and storage, and backup procedures suited to your business requirements.

No provider can guarantee absolute immunity from every risk, so we focus on practical safeguards and transparent documentation of how your data is handled.