Got a question? Here are the ones we get asked the most. If you don’t find the answer you’re looking for, just reach out—we’re happy to help!
We offer a comprehensive range of web development services including custom website design, e-commerce solutions, and content management systems. Our services also cover responsive design, web application development, and API integrations. We tailor our offerings to meet each client's unique needs and goals.
To claim your free 5-page website, simply commit to a 12-month web hosting and maintenance plan with us. Our design team will work with you to create a great website tailored to your needs. This offer includes a home page, about page, services/products page, contact page, and one additional page of your choice. Please note that this offer is applicable to new customers only.
We work with businesses of all sizes, from small startups to large corporations. Our team is experienced in scaling solutions to fit the needs and budgets of various business sizes. We pride ourselves on delivering high-quality results regardless of the project's scale.
The timeline for building a website varies depending on its complexity and scope. A simple website might take 2-4 weeks, while a more complex site could take 2-3 months or more. We'll provide a more accurate timeline after discussing your specific requirements.
Yes, we offer website redesign services to modernize and improve existing websites. We'll analyze your current site, discuss your goals, and create a plan to enhance its design, functionality, and user experience. Our redesign process ensures your site stays current with the latest web standards and trends.
Yes, we provide comprehensive e-commerce solutions. We can set up online stores using platforms like Shopify or WooCommerce, or develop custom e-commerce solutions. Our e-commerce services include product catalog management, secure payment integration, and order fulfillment systems.
Website costs can vary based on the project's unique needs, including its complexity, features, and scale. We understand that every project is different, and we're here to help create a solution that fits your vision and budget. We'd love to discuss your ideas and provide you with a custom quote tailored just for you. Let's chat and explore how we can bring your project to life!
Yes, we offer ongoing website maintenance services. Our maintenance packages include regular updates, security checks, backups, and performance optimizations. We can tailor a maintenance plan to suit your specific needs and budget.
Signs that your website needs an update include outdated design, slow loading times, or lack of mobile responsiveness. Other indicators are declining traffic, high bounce rates, or if your site no longer reflects your current business offerings. We can perform a comprehensive audit to identify areas for improvement.
Yes, we provide comprehensive SEO services. Our SEO offerings include keyword research, on-page optimization, content strategy, and technical SEO improvements. We also offer ongoing SEO management to help improve and maintain your search engine rankings.
Custom websites are built from scratch, offering complete flexibility in design and functionality but typically at a higher cost. WordPress websites use a pre-built content management system, offering quicker development and easier content management, but with some limitations in customization. The choice depends on your specific needs and budget.
For most websites we build, we implement a user-friendly content management system (CMS). This allows you to easily update text, images, and other content without needing technical skills. We provide training on how to use the CMS and offer ongoing support if needed.
Yes, we set up and configure analytics tools like Google Analytics for all our websites. We can provide regular reports on key metrics such as traffic, user behavior, and conversion rates. We also offer more advanced analytics setups and custom reporting based on your specific needs.
After launch, we offer various levels of support including technical troubleshooting, content updates, and performance monitoring. We can create a custom support package based on your needs, which may include regular check-ins, priority support, or ongoing optimization services.
Maintaining open lines of communication is crucial for the success of our projects. We provide regular updates ensuring that you’re always in the loop on the progress of your project. It’s important that clients are available to provide feedback when needed to keep the project moving forward smoothly.
Reach out to our support team via hi@mackup.io for any inquiries.
Upon commencing a project with us, a dedicated account manager will be assigned to oversee your project, ensuring a smooth and guided experience throughout your journey with us!
Currency and Platform: All transactions are conducted in USD. We use Stripe, a secure platform for payments, to ensure the safety and confidentiality of your financial information.
Downpayment: For new website designs, we require a 25% downpayment. This percentage may vary depending on the project scope and cost structure. This downpayment secures your project in our schedule and allows us to allocate the necessary resources.
Cancellation Policy: Our website maintenance service incurs a monthly fee, which you may cancel anytime should it no longer suit your requirements. For those with an annual support agreement and looking to cancel, please reach out to us directly.
Refund Policy: Given the service-based nature of our work, we do not offer refunds once services have been rendered. This policy is in place due to the substantial time and resources invested in each project from the outset.
Dispute Resolution: We understand that concerns may arise during the course of a project. If you’re unhappy with the progress or outcome of our work, please contact us directly. Our priority is your satisfaction, and we will endeavor to address and rectify any concerns to ensure that the final product meets your expectations.
Ready to boost your business? Partner with us and start building a powerful online presence today. Let’s take your brand to the next level together!