Got Questions Running Through Your Mind?

Got a question? Here are the ones we get asked the most. If you don’t find the answer you’re looking for, just reach out—we’re happy to help!

We offer a comprehensive range of web development services including custom website design, e-commerce solutions, and content management systems. Our services also cover responsive design, web application development, and API integrations. We tailor our offerings to meet each client's unique needs and goals.

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Working Together

Communication

Maintaining open lines of communication is crucial for the success of our projects. We provide regular updates ensuring that you’re always in the loop on the progress of your project. It’s important that clients are available to provide feedback when needed to keep the project moving forward smoothly.

Reach out to our support team via hi@mackup.io for any inquiries.

Upon commencing a project with us, a dedicated account manager will be assigned to oversee your project, ensuring a smooth and guided experience throughout your journey with us!

Payments

Currency and Platform: All transactions are conducted in USD. We use Stripe, a secure platform for payments, to ensure the safety and confidentiality of your financial information.

Downpayment: For new website designs, we require a 25% downpayment. This percentage may vary depending on the project scope and cost structure. This downpayment secures your project in our schedule and allows us to allocate the necessary resources.

Cancellations, Refunds, and Disputes

Cancellation Policy: Our website maintenance service incurs a monthly fee, which you may cancel anytime should it no longer suit your requirements. For those with an annual support agreement and looking to cancel, please reach out to us directly.

Refund Policy: Given the service-based nature of our work, we do not offer refunds once services have been rendered. This policy is in place due to the substantial time and resources invested in each project from the outset.

Dispute Resolution: We understand that concerns may arise during the course of a project. If you’re unhappy with the progress or outcome of our work, please contact us directly. Our priority is your satisfaction, and we will endeavor to address and rectify any concerns to ensure that the final product meets your expectations.

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